No Contact Info/Tracking Number or Updates
Hello, I ordered one of your tabs on December 10th. On the 11th it said there was an update and I would get confirmation of shipping and a tracking number. When I check the order on your website it says it was shipped. Now being 8 days after your website says it was shipped I have yet to receive a tracking number, an email confirming shipping or the product. Could you please provide with information on what's going on with my order and hopefully a tracking number? I love your stuff and was excited to order from you guys directly, but I hope this is not how it will be every time unless I missed some small print stating it would be over a week before it leaves your facility. Also, I could not find a support email or phone number. I'm only as smart as I look so maybe I missed them, but those would be helpful as well. Hope this is not how my next order will go or I have a better understanding as to why. This was supposed to be a Chrostmas gift and hope it still can be. Thank you Order number 9507
Comments
My EXACT thoughts, Vance.....I ordered two.
@Vance
Tracking number have been PM,please check.
Sorry about the delay,since the shipping express all delay because of the large quantities of Black Friday and Xmas,
order #9507 we have shipped out on Dec 12,and the expected delivery date is Dec 23.
We'll pay much attention about the shipping issue.
Thanks for your support.
Have a nice day~